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Worry-Free

5 months warranty

Warranty: Remain tention Free for 5 months

Svvelte offers five (5) months warranty covering manufacturing defects for genuine branded Svvelte products purchased from Svvelte own stores (including Online) or authorised Svvelte retailers.

 

Every item found to be defective under this warranty may be, at the discretion of Svvelte or an authorized Svvelte retailer:

 

  1. replaced by an identical piece, if available: 

  2. substituted with a piece of comparable value; or 

  3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.

Making a warranty claim

Proof of purchase

Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.

The damaged product should be sent Svvelte store/office or retailer that will send it to the local Svvelte sales company. If products are sent by courier, complete courier cost should be borne by the customer. They should be insured and sent by certified or registered courier, as Svvelte cannot be held liable for damage, loss, or theft incurred during transport. 

Warranty exclusions

The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, improper use, the use of charms or items not manufactured by Svvelte or use outside Svvelte’s care instructions. Tarnishing occurs naturally and therefore, cleaning is not covered by the warranty.

 

Any product bought during or under any promotional or discount or clearance sale activity.

Care Instructions

All Svvelte fashion jewellery is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set . As a result, special care is required. Please follow the advice below.

 

  • Store your jewellery in the original packaging or a soft pouch to avoid scratches.

  • Wipe your jewellery frequently with a soft cloth to maintain its original, lustrous finish.

  • Remove jewellery before washing hands, swimming, and/or applying products (e.g., perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discolouration and loss of crystal brilliance.

  • Put on jewellery last when dressing and take off first when undressing.

  • Avoid contact with water.

  • Avoid hard contact (i.e., knocking against objects) that can scratch or chip the crystal.

  • Always store in a cool and dry place, and store separately in order to avoid scratching.

  • Do not use abrasive jewellery cleaners.

  • Keep your jewellery away from extreme heat and cold.

Warranty Form
Care Instructions
Warranty exclusions
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